In case of flowers and cakes, pictures are representative of the composition of the product and in certain cases, the design of the actual product may differ from what is shown on the website. We currently have a large vendor base for flowers & cakes across India and while they strive hard to replicate designs on our website as far as possible, there might be variations at times, particularly in smaller towns where production equipment & tools are limited.

All other products are delivered as shown on the website. As most of our catalog is made up of unique and designer products, the quantity is always limited. Hence, in case, we run out of the product you ordered, we will get in touch with you to help you with a suitable alternative.

You can no longer buy a product from Virtual Rakhi through guest checkout. You must create an account. This is to curb identity theft. Unlike shopping, most of our customers send gift items to a third-party recipient. We want to avoid a situation where someone uses your email id & phone number to send unnecessary gifts to someone who may not be aware that it is not you who is sending those gifts. They may think that you are stalking them or harassing them. Such situations are common for high profile recipients or for opposite-sex recipients.

In addition, having a validated account allows us to store your information & preferences properly and customize our services to suit your requirements. Having a proper account at Virtual Rakhi comes in very handy when you want to save multiple delivery addresses,use customer-specific promotional discounts and save your delivery preferences. It also helps you manage your order history properly and benefit from repeat purchases.

There are only few changes that we can make once you have placed an order on Virtual Rakhi, depending on how soon you inform us. We generally process all our orders same day. Once the orders are processed, it is very difficult to make any changes to the order. In general, we can make the following changes if you inform us quickly:

• a.Name of recipient
• b.Message to the recipient – you can both add or modify a message
• c.Tentative date of delivery

Changing the address of delivery is a big hassle since we work with multiple delivery partners. Hence, if you have accidently provided the wrong address, we would suggest informing us at the earliest to rectify the address. Once the order is dispatched, we will not be able to change the delivery address.

For any modifications to your order, please call us at the earliest on our customer care at +91 22 43433333 Monday to Saturday between 9 am to 7 pm. If you cannot get hold of us, please send us an email at support@virtualrakhi.com.

The recipients address and phone number are mandatory information for placing the order. This is required so that our delivery partners can do last mile coordination with the recipient and deliver your gift without hassle & mistakes. We suggest you also provide recipients email address so that if he/she is not available on phone, we can coordinate with him/her over email for seamless delivery of your gift.

In addition, you are required to sign up once on our website with your proper email id and phone number. We suggest that for frictionless communication, you keep this information updated on our website.

No, we do not provide COD option for a simple reason that the sender of the gift (who buys the gift & is responsible for the payment) is invariably different from the recipient of the gift.

Virtual Rakhi provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at Virtual Rakhi:

• Credit cards: We accept all credit cards including Visa, Master, Maestro & American Express. We also accept all domestic & international credit cards
• Debit cards:We accept all debit cards including Visa, Master & Maestro. We also accept all domestic & international debit cards
• Internet banking:We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts
• Wallets:We are continuously adding more & more wallets as payment options to help our customers. We accept payments through all major wallets including PayTM, SBI Buddy, & Mobikwik
• PayPal: We also accept payment through PayPal

If you face any payment related issues, please immediately call our customer care at +91 22 43433333 Monday to Saturday between 9 am to 7 pm.

No you cannot apply the discount code after paying. The discount coupon code or the gift voucher needs to be applied at the time of checkout in the ‘Order Summary’ section. Once the payment is made, the discount code cannot be applied against the same order.

In rare instances when you have made the payment and have not received an order confirmation email within 24hours, please call our customer care at +91 22 43433333 Monday to Saturday between 9 am to 7 pm. We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. In case you are not able to call us, please write to us at support@virtualrakhi.com.

Our complete website is secured by an SSL encryption. The green bar that appears in your browser address bar shows ‘https’ which highlights a secure connection rather than a normal ‘http’ connection. All your data and transaction related details are accepted through the SSL protocol ensuring high level of security. We suggest that you avoid sharing details of your Virtual Rakhi account or your card details with anyone.

➢ For Couriered Products:

• If you don’t like the product, you can notify us within 10 days from the date the order is delivered.

  For broken, damaged or wrong products, you can ask for a replacement, which will take 3 - 5 days to be re-delivered at the recipient's address.*

➢ For "Hand Delivered Products (flowers & cakes):

• There are no replacements allowed as the products are perishable.

  In case of damaged, wrong product, missing or bad quality products, you can ask for a replacement, which will be done within 24 hours.*

➢ For Couriered Products:

• • If you don’t like the product, you can notify us within 10 days from the date the order is delivered.

    In case of returns, the refund will work in the following manner:

    • a. For broken, damaged or wrong products, you can either ask for a refund to your card, wallet or account which you originally used to make the payment. Or you can ask for an Virtual Rakhi gift voucher which you can use on Virtual Rakhi for a period of up to 6 months. In either case, we will process the refund or issue the gift voucher (GV) within 24 hours. The complaint needs to be supported by a picture of the product.
    • b. For products in good condition, if you want to return them because you didn’t like them, you will be refunded the full amount ONLY in the form of Virtual Rakhi Gift Vouchers which will be valid only for a period of up to 1 month.
    • c. Personalized products are Non-Returnable.

    Virtual Rakhi is NOT liable to compensate in any form for any "Couriered" order in the following cases:

    • If the complaint is made after 10 days of the delivery date.
    • If the products are delivered to an incorrect address provided by the sender.
    • Unsuccessful delivery due to the recipient not being available at the address provided by the sender at the time of delivery.
    • If the recipient refuses to accept the product.

➢ For "Hand Delivered Products (flowers & cakes):

• • There are no returns allowed as the products are perishable. However, in case of damaged, wrong product, missing or bad quality products, please reach out to us on +91-2243433333 or write to us at support@virtualrakhi.com and we will provide the most appropriate solution by replacing or compensating for the error by refunding or issuing an Virtual Rakhi gift voucher which you can use on Virtual Rakhi for a period of up to 6 months. In either case, we will process the refund or issue the gift voucher (GV) within 24 hours.

    Virtual Rakhi is NOT liable to compensate in any form for any "Hand delivered" order in the following cases:

    • If the complaint is made after 48 hours of the delivery time.
    • If the products are delivered to an incorrect address provided by the sender.
    • Unsuccessful delivery due to the recipient not being available at the address/not contactable provided by the sender at the time of delivery.
    • If the recipient refuses to accept the product.
    • In the above-mentioned scenario's, the order would be marked as attempted and request for reattempt or refund/cancellations would not be accepted.
    • In case of any complaints we would require an image of the product delivered to be sent across to us to investigate the complaint.

➢ For Couriered Products:

• a. For regular pin codes, we do provide return pickups, provided you have raised the return request within 10 days of receiving the package.
• b. For any return request placed post 10 days from the date of delivery, we do not provide return pick-up facility. In such cases, you must ship the product back to us on your own.
• c. For remote locations and international pin codes (outside of India), we do not provide return pick-up facility. In such cases, you must ship the product back to us on your own.

To know more about return addresses, contact our customer care at +91 22 43433333 Monday to Saturday between 9 am to 7 pm. You can also write to us at support@virtualrakhi.com.

➢ For "Hand Delivered Products (flowers & cakes):

• There are no return pick-ups allowed, as the products are perishable.

➢ For Couriered Products:

• a. Once you get in touch with us, if return pick up facility is available at your location, it will take 3-5 business days to arrange the return pickup. Once the product has been picked up, we process the refund within 24 hours.
• b. If yours is a remote location and you ship your product directly to our warehouse, it usually takes 3-5 business days for the items to reach our warehouse. Once we receive the item, we process the refund within 24 hours.

➢ For "Hand Delivered Products (flowers & cakes):

• There are no returns allowed as the products are perishable.

As soon as we process your refund or issue you a Gift Voucher, you will receive an email from us informing you of the same. After that the refund amount will reflect into your account as per the standard interbank transaction timelines.

We provide several delivery options depending on the location and the gift item. For flower & cakes, we provide same day delivery (if ordered before 6pm), fixed time delivery (1 hours slot, needs to be ordered 24 hours in advance) & midnight delivery (needs to be ordered 24 hours in advance). For other gift items, you can choose a tentative date of delivery and we will try to deliver around that date.

For regular pincodes, we ship our products through premier courier partners like DHL, Blue Dart, FedEx, etc and we are able to deliver our products within 2-5 business days in India and within 4-7 business days internationally. For remote locations, we use sovereign courier partners which may take up to 10-12 days for delivery.

You can check exact delivery times at each & every product page before placing the order. In general, for regular pincodes, we deliver our orders within 2-5 business days in India and within 4-7 business days in other countries. Remote locations may require longer delivery times and it may take up to 10-12 business days to deliver orders on remote pincodes.

For most of our products, we provide free shipping for standard delivery within India. For international deliveries, we charge a shipping fees based on the country & product. For enhanced delivery options in India (midnight delivery etc), we charge a nominal fee. You can check the shipping charges & delivery time for all items on their product pages.

For shipment sent outside India, certain exigencies may require recipient to pay additional charges over & above your order value. There are several interstate and international charges like octroi and custom duties, which if levied, will have to be borne by recipient. These charges are usually very rare but are not in our control. They can not be levied on certain products and are occasional in nature. But if your order is stuck with the interstate authorities or custom authorities, recipient will have to bear these additional charges.

No, all the items in your order may not arrive on the same day. We ship our items from different locations directly to your delivery address. As a result, items shipped from the same warehouse or the same vendor reach together whereas items coming from different locations or different vendors may be come separately.

During the checkout, at the ‘Order Summary’ section, you will be able to see in how many shipments will your order be split.

Exact date delivery is available only in case of flowers & cakes. We deliver all our flower & cake orders within 24 hours and they are shipped locally. As a result, you can not only choose a specific date for delivery but also a specific time for delivery (for a nominal charge).

For all other gift items which are couriered, the date of delivery that you select is only tentative in nature. This is to accommodate orders which are placed significantly in advance of the actual occasion. In these cases, we try to deliver our products closer to the date of delivery that you have chosen but we do not guarantee the exact date delivery.

You can track your order either using the Track Order link or your My Account section. The links for both our available at the top right hand side of the home page.

Currently, there is no tracking link available for Flowers & Cakes orders. We are working on the same and will soon start providing a tracking option for the same. For now, you will have to write to us at support@virtualrakhi.com or call our customer care at +91 22 43433333 Monday to Saturday between 9 am to 7 pm to check the status of your order.

Such instances are usually very rare. Most of the time they occur if the courier company has handed the parcel to the person who was available to collect it. It would usually either be the concierge, reception or the security guard of your building. So please check with them once. In case, you are still not able to locate your item, please call our customer care at +91 22 43433333 Monday to Saturday between 9 am to 7 pm and we will help you with the issue.

Order with personalized/customized products or perishable products including flowers and cakes, won't be cancelled once it is processed. Your order with standard products can be cancelled if it has not already been dispatched. We usually process all orders within a couple of hours of it being placed, and dispatch on the same day. So, in case you would like to cancel the order, please get in touch with us at the earliest.

You can call our customer care at +91 22 43433333 Monday to Saturday between 9 am to 7 pm. You can also write to us at support@virtualrakhi.com. In case of legitimate cancellations, we will process your refund within 24 hours of cancellation.

Order cancellation is initiated instantly but it takes 4-5 working days for the amount to reflect in the bank account.

We don’t allow partial cancellations of the order. If your order is not dispatched, you can fully cancel the order and place a new one. If your order is already dispatched, then you cannot cancel the order.